Terms & Conditions – Designs King

These Terms and Conditions govern projects and services provided by Designs King. By placing an order or using our services, you agree to these terms.

1. Refund Policy

Refunds will not be issued in the following situations:

  1. A discounted package was purchased.
  2. The primary design concept has been approved.
  3. You have requested revisions after approval.
  4. Urgent or rush design projects.
  5. Cancellation reasons unrelated to Designs King.
  6. The client is unresponsive or out of contact for more than two weeks during the project.
  7. Our company policies have been violated.
  8. Another company or designer has been engaged for the same project.
  9. The creative brief lacks required information.
  10. A complete change of design direction has been demanded.
  11. The refund request exceeds the allowable request period.
  12. Business closure or change of business name.
  13. Change of mind, partner disagreement, or reasons not related to service quality.
  14. If a client buys a service bundle and is dissatisfied with one item, refunds apply only to that specific service, not the entire bundle.
  15. No refund can be claimed after final files have been delivered upon your request.
  16. Refunds and revisions do not apply to items offered for free.
  17. Services such as social media management, SEO, domain registration, and web hosting are non-refundable.
  18. For websites, refunds are not available once the client approves the design and it is submitted for development.
  19. For logos, refunds are not available once the client has provided positive feedback on revisions and the design is sent for final files.
  20. No refunds for work outsourced to third parties.

After a refund or dispute is processed in our favour, any rights to use the related designs will revert to Designs King.

2. Terms of Use

Site Content Usage

All materials on this site, including images, logos, text, icons, illustrations, and software (the “Content”), are owned, controlled, or licensed by Designs King and protected by copyright and trademark law. Content is provided for personal and non-commercial use only. You may download or copy Content only for personal use where expressly permitted. You may not reproduce, publish, transmit, distribute, modify, create derivative works from, sell, or exploit the Content without prior written permission.

Testimonials and Comments

All comments, feedback, testimonials, and submissions made to Designs King remain our property. We are not required to keep them confidential, pay compensation, or respond. With your consent we may publish testimonials and your name. You may request removal by contacting us.

Electronic Communications

By using our site, you consent to receive electronic communications from Designs King. Notices, agreements, disclosures, and other communications satisfying legal requirements may be provided electronically.

Copyright and Trademark

All site content, software, and compilations are protected by copyright and trademark laws. Trademarks on this site belong to their respective owners and may not be used without permission.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.

3. Delivery, Revision and Order Policies

Delivery Policy

  • Design files are delivered to your Account Area on the date shown in your Order Confirmation email.
  • You will also receive an email notifying you of delivery.
  • Design order reference numbers are issued after each order for tracking and revision purposes.
  • Standard delivery is within 2 to 3 business days depending on project scope.
  • Rush delivery is available: first logo samples within 24 hours for an additional fee.

Revision Policy

  • We provide unlimited revisions provided the core concept remains the same.
  • Revision turnaround time is typically 48 hours.
  • Multiple rounds of changes that require new concepts may be treated as new work.

4. Copyright Claims and Procedure

If you believe your copyrighted work has been used on our site in a way that constitutes infringement, please provide the following to our copyright agent:

  1. A physical or electronic signature of the copyright owner or authorized agent.
  2. A description of the copyrighted work claimed to be infringed.
  3. A description of where the allegedly infringing material is located on the site.
  4. Your address, telephone number, and email address.
  5. A statement that you have a good faith belief that the use is not authorized by the copyright owner.
  6. A statement, under penalty of perjury, that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.

Send notices to: info@designsking.com.au.

5. Account Area

Your Account Area is the primary communication channel for project updates, drafts, and revisions. It is your responsibility to check the Account Area regularly. Failure to monitor or respond is not grounds for a refund.

6. Applicable Law and Disputes

These Terms are governed by the laws of Australia. Any disputes related to the use of this website or services must be submitted to our Dispute Handling Department in the first instance. Where required by law, disputes may be resolved through the appropriate courts or dispute resolution bodies in Australia.

7. Site Policies, Modifications and Severability

Designs King may update policies, pricing, and Terms at any time. It is your responsibility to review these Terms regularly. If a provision is found invalid or unenforceable, the remainder of the Terms remain in effect.

8. Logo Registration and Ownership

After finalizing a logo, we can assist with trademark registration. Registration is a separate service and any government fees, such as IP Australia charges, apply. Full ownership and intellectual property rights transfer will be governed by the terms of your order and the registration process.

9. Billing, Fraud and Prohibited Conduct

We reserve the right to hold or refuse any project or cancel contracts at our discretion. Use of stolen credit cards or fraudulent payment methods is criminal. We will cooperate with law enforcement to report fraudulent activity.

10. Privacy

Our Privacy Policy describes how we collect, use and protect your data. By using our services you agree to our Privacy Policy.

11. Contact and Support

You can reach us by the following methods:

    1. Live chat on the website
    2. Email: info@designsking.com.au

Other methods of contact are not valid for official communications.

12. Customer Bill of Rights

  • Safe Shopping: Your data is protected and payments are securely processed. Orders can also be placed by phone.
  • No Obligation: Our notifications such as email updates are free, and you are under no obligation to purchase.

Updates: You may receive email updates about services or offers. You can update your preferences by logging into your account.